Returns and Exchanges

These Rules govern the cancellation of orders and the return and exchange of goods purchased by individuals from the good-trad.ru online store for purposes unrelated to business activities.

Seller information

DOBRYE TRADITSII LLC (ООО "ДОБРЫЕ ТРАДИЦИИ")
INN 7743294850, KPP 774301001, OGRN 1197746180983
Registered address: 20 Vyborgskaya Street, Building 2, Floor 2, Premises II, Room 2, Moscow, 125130, Russia
Workshop address: 2 Narvskaya Street, Moscow, 125130, Russia
Email: info@good-trad.ru
Telephone numbers: +7 (916) 507-75-24, +7 (926) 856-28- 67

Order cancellation before delivery

The buyer may notify the seller of an order cancellation at any time before the goods are delivered. To cancel an order, the buyer should contact the store by email or telephone and provide the order number.

If the order includes personalization or the manufacture of an item according to individually agreed specifications, the cancellation procedure will depend on the stage of completion and the requirements of the legislation of the Russian Federation.

Returns of books of proper quality

Gift books are classified as non-periodical publications. Item 14 of the List of Non-Food Goods of Proper Quality Not Subject to Exchange, approved by Resolution No. 2463 of the Government of the Russian Federation dated 31 December 2020, includes books, brochures, albums, cartographic and musical publications, calendars, booklets and other non-periodical publications.

Books of proper quality purchased directly at the seller's premises after the buyer has inspected the goods are not subject to exchange or return, except where otherwise expressly provided by the legislation of the Russian Federation.

When purchasing goods remotely, the buyer may withdraw from the purchase at any time before delivery and within seven days after delivery.

Goods of proper quality may be returned if their merchantable condition and consumer properties have been preserved. The absence of a document confirming the purchase does not prevent the buyer from providing other evidence that the goods were purchased from the seller.

Where a return of goods of proper quality is permitted by law, the seller's actual expenses for transporting the returned goods from the buyer will be deducted from the refundable amount.

Information about the return procedure and applicable time limits is provided to the buyer in writing when the goods are delivered. If this information has not been provided, the applicable return period will be determined in accordance with the legislation of the Russian Federation.

Most of the books displayed in the catalogue are kept in stock in Moscow. Before accepting the goods, the buyer may inspect their appearance, completeness and conformity with the order.

Before handing over the order, the seller may record the appearance, completeness, personalization and condition of the packaging by means of photographs or video.

Custom-made and personalized goods

For certain products, the buyer may order personalized embossing, a monogram, a bookplate, a personal inscription, changes to the design, an individual layout, special packaging or other modifications.

Before personalization begins, the buyer confirms the spelling of names, initials and other text, as well as the agreed layout. This confirmation may be recorded in correspondence, a layout, a specification or another document agreed by the parties.

Features of the product that correspond to the layout and order specifications confirmed by the buyer are not considered defects. The seller remains responsible for deviations from the approved layout and for manufacturing defects.

Goods of proper quality that have individually specified properties and can be used exclusively by the buyer for whom they were produced are not subject to return or exchange.

Goods with defects

If a book has a manufacturing defect, damage that occurred before delivery to the buyer, or does not conform to the agreed specifications or contents of the order, the buyer may submit a claim to the seller in accordance with the legislation of the Russian Federation.

Manufacturing defects may include:

• missing, incorrectly arranged or duplicated pages;
• illegible, blurred or inverted text;
• significant printing defects or defects in the book block;
• separation or deterioration of the binding;
• damage to the cover, case or presentation box that occurred before delivery to the buyer;
• failure of the received goods to conform to the agreed order;
• incomplete contents of the order.

Natural variations in the texture and shade of genuine leather, as well as minor differences resulting from handcrafting, are not in themselves considered defects, provided that they do not impair the use of the product or contradict its description or the agreed sample.

The seller is not responsible for defects that arise after delivery due to improper use, storage or transportation, the actions of third parties or force majeure, provided that such circumstances have been established in accordance with the procedure prescribed by law.

Available resolutions

If a manufacturing defect or failure to conform to the order is confirmed, the buyer may request:

• replacement with goods of proper quality;
• removal of the defect, where possible;
• a proportionate reduction in the purchase price;
• withdrawal from the sales contract, including the return of the goods to the seller and the refund of the amount paid for the goods to the buyer.

Goods of improper quality must be returned at the seller's request and at the seller's expense.

After receiving the goods, the seller may inspect their quality and conformity with the agreed order. A decision on the claim will be made based on the results of the inspection within the time limits established by the legislation of the Russian Federation. The buyer has the right to participate in the quality inspection.

If there is a dispute concerning the cause of a defect, the seller will arrange an expert examination in accordance with the procedure and time limits established by the legislation of the Russian Federation.

If the expert examination establishes that the defect arose due to circumstances for which the seller is not responsible, the buyer must reimburse the costs of the expert examination, storage and transportation of the goods in the cases and according to the procedure prescribed by the legislation of the Russian Federation.

How to submit a claim

Send your claim to info@good-trad.ru or contact the store by telephone.

We recommend including the following information:

• order number;
• buyer's name;
• contact telephone number and email address;
• name of the product;
• description of the identified defect or non-conformity;
• the buyer's requested resolution;
• photographs of the goods and packaging to help expedite the review.

The absence of photographs or a receipt is not in itself grounds for refusing to review a claim if the purchase can be confirmed by other means.

Methods of returning goods

After the claim has been coordinated with the seller, the goods may be returned in person to the workshop or sent remotely using a transport company, courier service or postal service.

Goods may be returned in person to: 2 Narvskaya Street, Moscow, 125130, Russia. Before visiting the workshop or sending the goods, please contact customer support to arrange the acceptance time and obtain the recipient details.</ p>

If a defect or non-conformity is confirmed, the seller will reimburse the buyer's necessary expenses for returning the goods.

Refunds

Refunds are made within the time limits established by the legislation of the Russian Federation, but no later than 10 days after the relevant request is submitted.

The refund will be made using the same payment method used for the order unless the buyer and the seller agree on another available method.

Final provisions

These Rules do not restrict any mandatory rights granted to the buyer under the Law of the Russian Federation "On Protection of Consumer Rights" or other applicable legislation.

For orders placed by legal entities and individual entrepreneurs, return and exchange conditions are governed by the applicable contract and the legislation of the Russian Federation.

Effective as of 3 August 2026.